BACK
Home Billing & Payments Payment Options

Payment Options

MU offers several convenient ways to pay your bill.

Log In

Help Center

Payment Options to Fit Your Lifestyle

Online

You can pay online with your Visa, MasterCard, Discover or American Express card. Just log in and click Pay Bill.

Kiosks

Payment kiosks are available 24/7 at the MU office, and allow customers to conveniently pay their bill with cash or credit cards.  

Visit our convenient location at the Main MU Office – 433 W. 1st North St located at the drive thru inside lane and available 24/7/365.

By Phone

You can pay by phone using your Visa, Mastercard, Discover or American Express card by calling 423-586-4121 and select Option #2.

After Hours

We offer an after-hours payment drop box at the Main Office at 433 W. 1st North St. Enter the drive-thru lane closest to the building and use the box located on the wall. This drop-box is available to use during the hours the office is closed. Checks only.

Auto Pay with Bank or Credit Card Draft

For our customers who prefer not to mail or bring in their payments, we offer a personal bank draft program. Complete the form and send in a voided check from the account you want to draft from and sign the permission slip. Then, each month, your bill will be deducted from your checking account on the day that it is due. You will receive a monthly statement detailing your bill and showing the date your payment will be drafted from your bank account. For Credit Card drafts, complete the form and email your card information to Morristown Utilities, or call a Customer Service Representative to give them your card information over a secured phone line.

Bank or Credit Card Draft Request Form (PDF)

In Person

Our main office is located at 433 W. 1st North St. We are open from 8am-5pm on Monday, Tuesday, Thursday and Friday and 9am-5pm on Wednesday. We accept checks, cash, money orders or credit cards.

By Mail

You will find a return envelope included in your monthly bill. Bills are mailed to:

MU
PO Box 59012
Knoxville, TN 37950-9012

Create Your
FiberNET Plan

Use our plan calculator to find the best plan for your needs.

Calculate Your Plan