Have an emergency?

Call us 24/7 at 423-586-4121 for emergencies, service needs, utility support or tech support.

Email support available during office hours.

For Utility: customerservice@musfiber.net

For FiberNET: customertechsupport@musfiber.net

Office Hours: 8am to 5pm Monday, Tuesday, Thursday and Friday
9am to 5pm Wednesday

Holiday Schedule

Christmas: Mon.-Tue., Dec. 25-26, 2023
New Year’s Day: Mon., Jan. 1, 2024
MLK Day: Mon., Jan. 15, 2024
Good Friday: Fri., Mar. 29, 2024
Memorial Day: Mon., May 27, 2024
Independence Day: Thur., July 4, 2024
Labor Day: Mon., Sept. 2, 2024
Thanksgiving: Thur.-Fri., Nov. 28-29, 2024
Christmas: Wed., Dec. 25, 2024

Report an Outage

Report Now

Non-Emergency Contact Form

Use this form as a non-emergency way to contact us.

  • This field is for validation purposes and should be left unchanged.

In Person

We are located in the lobby of the MU main office at 433 W. 1st North St. The office is open to walk-in or drive through traffic between the hours of 8am to 5pm on Monday, Tuesday, Thursday, Friday, and 9am to 5pm on Wednesdays.

By Mail

To Mail Payments:

Morristown Utilities Commission
PO Box 59012
Knoxville, TN 37950-9012

By Phone

(423) 586-4121

between the hours of 8am to 5pm, Monday – Friday or 9am to 5pm Wednesday.

Create Your
Fiber Plan

Use our plan calculator to find the best plan for your needs.

Calculate Your Plan